Operational Excellence in the Fire
Assign an incident commander, scribe, and communicator early. Use short operational loops and explicit priorities. A retail platform cut mean time to recovery by standardizing these roles. What role do you naturally play in incidents? Tell us below.
Operational Excellence in the Fire
Great runbooks start with signals, not steps: symptoms, scope, safety checks, and rollback paths. Screenshots and one-click queries beat prose. Treat runbooks like code—reviewed, versioned, and tested. Share a runbook tip others could steal with pride.